A colossally powerful IT & Process Support Specialist (m/f/d) with a strong Web Presence and a pronounced Aversion to Service Deserts.

IT & Process Support Specialist (m/f/d)

We are looking for full-time 1st- to 3rd-level support specialists to join our Professional Services team in Belgrade as soon as possible.
You are utterly web-savvy and love that wonderful moment when you crack a particularly hard nut? This job is perfect for you if you like helping others and have a lot of fun in tracking down tricky problems. Together with your team, you'll process requests from all over the world and assist users, for example, in maintaining websites (markets and dealers) of large companies - with technical as well as process questions.
Your Tasks: 
  • Answering operating and process questions
  • Development and implementation of solutions
  • Analysing, assessing and solving (or forwarding) of bugs
  • Carrying out demanding project tasks
  • Creation of manuals and reports
  • Focus is on supporting web-based systems (CMS) and applications
When? now
PowerPoint and Excel? yes
We offer you:
  • Private premium healthcare insurance for all our team members
  • 24 days of vacation per calendar year
  • Working hours that also leave you time for private activities, hobbies, raising kids, or whatever you like doing in your free time
  • Working in multinational teams in highly exciting international projects for our renowned customers such as Mercedes-Benz
  • Hybrid work model with a mix of Office and remote work days
  • Detailed trainings with a lot of patience and collegiality, since we want you to shine on your new role
  • An open, relaxed, at the same time constructive and goal-oriented, corporate culture with people helping and "can do" attitude
  • Team events thought up with a lot of love, for example, city trips in Europe, team buildings in Serbia and Belgrade, Christmas Party events in Germany and much more to come
Skills you should have:
  • Successfully completed studies with IT content, comparable IT education or work experience
  • Very good MS Office skills (with focus on Outlook and Excel)
  • Ability to work in a team and social competence
  • Fluent in spoken and written English
  • Strong communication skills (telephone and e-mail)
  • Ability to grasp things quickly and pleasure in learning fast as well as in taking part in training courses
HTML? yes
Automotive? sure
We absolutely don’t have anything against: 
  • Experience in being a support specialist or with working at a user help desk
  • Knowledge of web development and/or web content management systems
  • ITIL knowledge and social media affinity
  • Experience in giving webinars and/or face-to-face trainings
  • Routine in dealing with ticket and/or issue tracking systems
  • Additional foreign languages, especially German
  • Passion for the automotive industry

How do I apply?

Conveniently online. Simply click on "Apply now" and follow the next steps. We are looking forward to it and are very excited about your application.

Apply now


Feel free to contact our Talent Team. Either by e-mail to talents@netcare.de or by phone at +49 7472 9677-370.